Customer Support Executive

You will provide a helpful, professional first point of contact for customers, responding to enquiries and resolving issues across a range of channels. Working collaboratively with colleagues, you will help deliver a consistent, positive customer experience.

❖ Respond promptly and courteously to customer enquiries by phone, email or online channels.
❖ Identify customer needs, resolve issues where possible and escalate more complex cases appropriately.
❖ Record interactions accurately and keep customer information up to date.
❖ Follow service processes and contribute to meeting customer satisfaction and response-time targets.
❖ Communicate clearly, stay organised and work effectively as part of a remote team.